1. Introduction

Riverside House Morpeth (“we,” “us,” or “our”) is committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, and protect personal information when you visit our website or use our services. By accessing our website, you agree to the terms of this Privacy Policy.

 

2. Information We Collect

We collect personal information to provide you with our services and enhance your experience. This information may include:

• Personal Identification Information: Name, email address, phone number, address.
• Health Information: Health-related information necessary for us to deliver our care services.
• Technical Information: IP address, browser type, and usage data to improve website functionality.

 

3. How We Use Your Information

We may use the information we collect in the following ways:

• To provide and manage our care services
• To respond to your inquiries and communicate with you
• To improve our website’s functionality and user experience
• To comply with regulatory obligations

 

4. Sharing Your Information

We will not share, sell, or disclose your personal information to third parties unless:

• Required by law or regulatory bodies
• Necessary for providing our services, with trusted service providers who adhere to data protection requirements
• You have given us explicit consent

 

5. Security of Your Information

We implement robust security measures to protect your data, including encryption, access controls, and regular reviews of our data processing practices. However, no method of transmission over the internet or electronic storage is 100% secure.

 

6. Your Rights

Under data protection laws, you have the following rights:

• Access: Request access to the personal information we hold about you.
• Correction: Correct or update your personal information.
• Deletion: Request the deletion of your personal data in certain circumstances.
• Objection: Object to or restrict how we process your data.
• Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise your rights, please contact us using the details provided below.

 

7. Cookies

Our website uses cookies to improve user experience and analyze site usage. You can manage cookie preferences in your browser settings. 

 

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites, and we encourage you to review their privacy policies.

 

9. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. The latest version will always be posted on our website, with the date of the last update indicated at the top.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your data rights, please contact us at:

Riverside House Morpeth
Riverside House,
Low Stanners,
Morpeth
NE61 1TE
01670 503 103

 

Who we are

Our website address is: https://www.riversidehousemorpeth.com

 

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

 

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

 

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

 

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Where we send your data

Visitor comments may be checked through an automated spam detection service.